You can return any item for a full refund within 30 days of delivery.
You will receive a full and complete refund of the returned merchandise in your original payment method- all you need to do is ship the item back to us per our directions. Return credits are issued within 24 hours once the item is received and inspected.
If you designated a local "green" campaign when you ordered your product(s), we will automatically deduct their percentage upon your refund.
For some products, we offer a modified version of our return policy which is based on a specific suppliers policies. If you are ordering one of these items, please learn more about its return policy at the bottom of this policy.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
- Clearance Items
- Gift Certificates/gift cards
- Personalized Items
- Items Marked "Non-Returnable" (clearly indicated on the sale page before placing your order)
Return an Item or Order
Please call our customer service number 877-222-5624 to process a return.
What if My Order Arrives Damaged?
We package all of our products so they arrive on your doorstep safe and secure. However, if an item does arrive damaged or with parts missing, please notify us immediately. We're happy to send you replacement parts as soon as possible.
- For instructions on how to order replacement parts, please see the section on ordering replacement parts below.
If you ordered by Truck Freight or White Glove, please note the instructions below.
Our Truck Freight and White Glove return policy:
- When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged."
If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so
that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
- If you have already accepted the package and notice missing or damaged parts, please contact us right away
and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight
claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you
a full replacement.
- If you decide you do not want parts or a replacement unit, you can return the item under our
standard return policy.
- If you received a damaged product or the wrong product and we cannot solve the issue with either
a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
- If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary,
the entire unit.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with.
If you have any issues or questions, don't hesitate to call us at 877-222-5624.
Ordering Replacement Parts
Please call our customer service number 877-222-5624 to process a replacement part.
When your appliance arrives, we encourage you to take the following steps:
- Inspect the box for damages.
- Make sure the appliance's product name and model number matches up with your order confirmation.
- Upon removal of all packaging, inspect the appliance. If you received the wrong item or it arrived damaged,
do not accept delivery: alert your delivery representatives and contact WeeGreen immediately so we can arrange
for a prompt replacement.
- Please keep in mind that once your appliance is installed, it cannot be returned.
If the appliance you ordered arrived as expected, yet you'd like to make a return:
You may return your appliance for a refund within 30 days of delivery so long as it hasn't been installed,
and it is returned in its original packaging. Simply contact WeeGreen prior to making your return.
Return credits will be issued within 24 hours once the appliance is received.
Please note that return shipping costs will be deducted from your total refund amount.
In some cases, a manufacturer's restocking fee may apply.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there
is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.